Teams is 1 year old! Let’s talk about its problems.
I asked Twitter followers, checked feedback sites, and polled co-workers. All told, I came up with 8 of the most common complaints for Skype for Business and Teams.
Why do this? In some cases, solutions do exist. Where they don’t, bringing up issues helps increase visibility. Which (sometimes) nudges software makers into fixing them.
Now, with such a hope in mind, let’s see what bugs Skype for Business/Teams users the most.
4 Top Skype for Business Complaints
#1 – UNRELIABLE COMMUNICATIONS
Several review posts at G2Crowd and TrustRadius point out Skype for Business’ unreliability. The mobile apps don’t work, Meetings don’t start well, and so on. We heard similar complaints from customers in 2015, when first rolling out Skype for Business Server. It’s become much more stable in recent years though…partly from updates, and partly from configuration testing.
SOLUTION: If you run Skype for Business on-prem, have an expert run through its topology. We can do a lot to boost reliability.
#2 – CALL PROBLEMS
Calls drop/fail/won’t connect at all. This is a persistent issue, and has been since the Lync days.
SOLUTION: Deploy additional bandwidth. We found that going a little beyond what Microsoft recommends for available bandwidth resolves most call issues right away. (Here’s a bandwidth calculator post we worked up to help.)
#3 – SYNC ISSUES
The G2Crowd reviews linked above also mention sync issues. Calendar sync delays, slowness in conversations or Online Meetings, missing messages between mobile and desktop clients, and so on.
I’ve ranted about this before, of course. Frustrating that it continues to haunt Skype4B users.
#4 – SPLIT BETWEEN CONVERSATIONS AND CONVERSATION HISTORY
Skype for Business Conversations, once they’ve finished, are stored in the Conversation History. You reach Conversation History through two places: the Conversations tab in Skype for Business, and an Outlook folder.
Neither of these is “within the same conversation window.”
This is one of SkypeFeedback.com’s most-voted-on feedback posts. Most chat apps show the chat’s history in the same window, by default. Skype for Business is a noted (and very frustrating) exception!
No solution exists right now. But you can add your voice to the feedback thread.
4 Top Teams Complaints
#5 – PRIVATE CHANNELS
Now that Guest Access has (finally) arrived, the most popular UserVoice poll on Teams is support for Private Channels. Teams users have waited a LONG time for this. It looks like they’ll wait a while longer too—it’s not even on the roadmap.
Teams may be good for collaboration. But sometimes you really need to have a private conversation.
SOLUTION: Private group chats still exist. It’s an option. Otherwise, for a fully private channel, you’ll have to look outside of Teams for now.
#6 – REQUIRES O365
Can’t get around this one. Teams is for Office 365 customers. You can invite guests, but full users have to have an Office 365 account. To some this is just a feature; an additional reason to use Office 365. If that’s you, then this isn’t a problem. If it isn’t, then you’ll either have to pay up, wait for the free Teams version, or use another chat app.
#7 – FEATURE DELAYS
Microsoft is known for delaying feature rollouts. Or outright ignoring rollout dates and popping up later with the new feature. It has done both with Teams Guest Access. Less of a problem with the app itself, and more with its maker, but in Teams’ case? It’s a big complaint.
SOLUTION: Keep bugging them! Many have actually abandoned Teams in favor of Slack, due to its faster (and more reliable) update schedule. The rest of us can keep reminding Microsoft that they set their own deadlines.
#8 – CLUNKY INTERFACE
The Teams UI is a bit cartoony. Big emoticons, large text bubbles, and so on. This frustrates many users—it causes crowded screens and appears a bit unprofessional. It also eats up computer resources the longer you use Teams.
SOLUTION: A compact UI is coming, according to UserVoice responses. That should help with resource usage, screen space, and professional appearance.
In the meantime, you can always add RAM to your computer. I know that’s a cost, but it’s an easy upgrade and benefits every computer!
Use This Post When Teams/Skype4B Users Have a Problem (And Think You Haven’t Heard of It)
I know, it’s a little early for “The Airing of Grievances”. But the responses I did get certainly merited acknowledgement. Now that this post is live, we can point to it as proof that these issues do exist, we know of solutions for some, and we’re trying to resolve whatever we can.
I mean ‘we’ both in terms of my company, and yours. Please, make use of this post as you need it!
What bothers you the most when using Skype for Business or Teams?