Tag: headset

Device Review: Jabra Motion Office Headset

Today we have another Jabra headset to review. Not an over-the-ears devices like the Evolve 80 though – no, this is one of their Bluetooth headsets. The Jabra Motion Office unit.

Device Page: JABRA MOTION OFFICE – Jabra.com

I admit to a little reservation when starting the review. Bluetooth headsets and me don’t tend to get along.

Well, until now.

Initial Impressions

The Motion Office is more than just the headset. There’s also a charging/connectivity stand with a small touchscreen. And a headset case. And cables. And a Bluetooth adapter.

Jabra Motion Office Unit

This isn’t just a headset. It’s an extension to your Lync client. Irrespective of the platform on which you use Lync.

Setting Up the Unit

After the unboxing, you connect the headset to the base & plug it in. The touchscreen says the earpiece needs to charge for 20 minutes. And while you wait, why don’t you run through Setup?

motionofficesetup

The touchscreen provides instructions from then on. First it asks if you want to connect this headset to your desk phone. I did, connecting a given cable to the Polycom. It asked me to call a Jabra support number to complete the phone connection.

motionofficeinstructions

After that, it asked if I wanted to connect to a Softphone (PC)? Sure, why not? I plugged it into my laptop’s USB hub. The touchscreen suggested downloading the Jabra PC Suite for additional capabilities, at www.jabra.com/pcsuite. I did so.

PC Suite contains “Softphone Integration Modules” – these enable call control for third-party softphones. It’s a thorough list too – Skype, Cisco, NEC, Lync, ShoreTel and a couple more. I disabled a few that I know I’ll never use.

After the PC Suite installed, the touchscreen asked me, “Connect to mobile phone?” I said No to this one, for now. Didn’t need it, and I was curious when I’d see an option to connect it later.

Next up, Personal Preferences. Screen brightness, dimmer timeout, ringtones, volume controls. The touchscreen then kindly refers you back to the Quick Start Guide for Headset Use 101.

motionofficecalloptions

Making Calls

The headset/earpiece, when fully charged, has an 8-hour talk time. Enough for a full workday.

As I did with the last Jabra headset, I tested this one out by making some calls.
Test calls came:

  • From Lync
  • From cellphones
  • To Lync
  • To cellphones

Call quality was as clear as the Jabra Evolve 80 – which is impressive on its own, considering that had two wrap-around earpieces and the Motion Office only has one in-ear piece.

The calls are so sharp that, when I called a co-worker in the same workspace, the earpiece could pick up his voice through the phone AND spoken! (Which caused a funny echo effect in my ear. Moving away made it disappear.)

motionofficeheadset

Touchscreen

We’ve had touchscreens on our Polycom desk phones for a while now. The Motion Office’s touchscreen is smaller, and has one disadvantage: No ability to dial via touchscreen. However, that isn’t a requirement. Dialing through Lync or your phone works perfectly.

The touchscreen also lets you switch quickly between devices. Remember how I didn’t connect Motion Office to my cellphone at first? When I did (via the Call Options button on top-right), I could switch between it, my desk phone and my computer with a touch. They’re all represented by icons.

Which means I can choose from which location I take my call, within Lync. Forward calls to cell? Pick up with the earpiece. Simultaneous Ring? All devices will give the call to the earpiece.

Voice Commands

Using voice commands with a Lync headset…about time! To find out which voice commands are available, tap the Voice/Mute Mic button when you’re not on a call. When you hear “Say a Command,” say “What can I say?”

The headset will give you a list of voice commands. The ones I received were:

  1. Pair New Device
  2. Battery
  3. Cancel

Speak up; it needs clear instruction.  I had a few funny looks while I walked around shouting, “What can I say?  What can I say??”

The Bluetooth Adapter

The Motion Office headset will work without the base too. All you need is the Bluetooth adapter. Plug this little guy into your computer and poof, it pairs up. I took it and the headset out of the office for a test.

motionofficebluetooth

However, when I did, I encountered an issue.

Snags/Issues

ISSUE 1: When I plugged in the LINK 360 Bluetooth adapter, my computer saw the adapter just fine. But I couldn’t use the headset. I tried pairing, connecting to the headset, switching USB ports…nothing worked.

I tried using the Bluetooth adapter on another computer though, and it worked right away. There is a warning in the Jabra Get Started Guide – “The Jabra Link 360 and the base should not be plugged in at the same time.”

They weren’t plugged in, but I did install the base before I tried the Bluetooth adapter. I suspect this is what caused the issue.

ISSUE 2: Also, I did encounter a pause when the Motion Office base first connected to my laptop. It lasted long enough to make me think the installation had failed, and I eventually closed the window.

But a moment later the “Motion Office” icon showed up in my taskbar. All was well.

This was likely just my system taking its time on install. But I document it here in case others encounter it.

Final Thoughts

I’ve tried Bluetooth headsets in the past. None of them lasted. Either they were too flimsy & kept falling off my ear, or they had spotty call quality.

The Jabra Motion Office headset is much better on both counts. It takes me a second to get the thing on my ear, but once I do, it’s not going anywhere!

And neither is this headset. I really liked the comfort of the Evolve 80. (So did a co-worker, because he asked for it after reading my review!)

But the Motion Office? I’m keeping this one.

Next week we’ll return to Skype for Business 2015. But what will we cover? You’ll have to come back & find out.

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Device Review: Jabra Evolve 80 MS Lync Stereo Headset

In the past, we’ve reviewed a couple Jabra products here on the Lync Insider. I try to avoid all bias when reviewing hardware – the Jabra equipment just keeps delivering high quality.

This week, I received the Jabra Evolve 80 headset (MS Lync Stereo model). Well, I couldn’t pass that up for a review, now could I?

Jabra Evolve Series Page on Jabra.com

Initial Impression

The Evolve 80 MS Lync model has full over-the-ear headphones with an attached mic arm. The earpieces and headband are well-padded. The headset comes in a neoprene case. Easy to store & travel with.
jabra-case

Jabra Evolve 80 Lync Headset

The Controller

The headset comes with a detachable controller. Connect via USB to a PC, or headphone jack to a mobile device (without the controller). The controller buttons gives you these options: Answer Call/End Call, Volume Up/Down, Mute. The center ring/Busylight lights up in red as a “Busy” indicator.

Jabra Evolve 80 Controller

Charging

The headset needs to charge for full use of its functions. It will do so automatically when plugged into a PC. Or you can connect a micro-USB cable directly to the left earpiece to charge. The built-in battery powers these functions:

  • Active Noise Cancellation
  • Listen-In
  • Busylight

Noise Cancelling

The right earpiece has a switch to turn on Active Noise Cancellation (ANC). These are already quite muffling of outside sound, but with noise cancellation built-in? I made a call, and couldn’t even hear my co-worker talking less than 10 feet from me.

Making Calls

The controller reminds me of the Jabra SPEAK 410 Speakerphone. Same kind of circular design, and a light indicating calls in progress.

Call quality is superb. Better than my previous headset (the Jabra BIZ 620 from my last review!). No latency on either Lync-to-Lync or Lync-to-Cell calls noticeable.

One thing to point out: The Evolve headset intelligently took over my sound output. Calls came through the headset right away. But music didn’t. It only assigned itself as default for Lync 2013, not the whole computer. I found that valuable–this headset knows not to overextend its reach!

(Of course I switched default devices under Sound, and music played through the headset too. The test song came through nuanced and with clear balance.)

Multiple Call Handling

Now this is fancy. The Jabra Evolve 80 can manage multiple calls at once!

Here’s how it works: If you’re on a call and another call comes in, hold down the Answer/End button for 2 seconds. It puts the current call on hold and answers the incoming call.

To switch between the calls, hold down Answer/End for 2 seconds again.
You don’t want to answer the incoming call? Double-press Answer/End and it’ll stop bothering you.

Listen-In Button

If you’re using ANC, hearing something other than the call you’re on is pretty difficult. But if you press the Listen-In button on the right earpiece, it mutes music and/or calls.

Calls are NOT paused though–and your mic is still on when in Listen-In Mode. Don’t use Listen-In as a Pause button!

The One Snag I Found

One caveat to this headset. Both earpieces will fold flat. Makes it easy to lay flat on your desk. However, when they’re folded flat, the mic arm sticks out away from the headband. It cannot move flush with the headband; just doesn’t go that far.

Now this isn’t much of a big deal. But it is something to keep in mind. I can see someone catching their sleeve or a cable on the jutting-out mic arm, and sending the whole headset flying by accident.

With a headset this high-quality, that’s definitely not something you want to do!

mic-arm

Verdict: Impressive Piece of Lync Hardware!

Jabra continues to make top-tier devices. This headset is comfortable, with sharp call quality and more useful features. Finally, I don’t see any reason why this won’t work with Skype for Business 2015 as well as it does with Lync 2013.

out-of-box3

Next week we’ll be back to our software reviews. Up next: Lync 2013 and Skype on the iPad, point-by-point comparison.

What headset do you use with Lync?

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Jabra BIZ 620 Headset: Making Lync Calls Even Easier (Review)

On Monday my boss handed me a new Jabra headset and said, “Here, we got a bunch of these in. Try it out. Let’s put a review up.”

Sure!Jabra BIZ 620 USB Headset

Image courtesy of Jabra.com.

Starting With a Headset OverviewJabra Call Control

I’m using a Jabra BIZ 620 USB mono headset (one headphone, for the right ear). The mic arm is adjustable, and moves up to 270 degrees.

In other words, up alongside your head when you want it out of the way.

The headset has an integrated call control knob on the cord (right).

The buttons are (from top to bottom):

  • Answer Call
  • Increase Volume
  • Lower Volume
  • End Call (Pressing this button when not in a call will mute your mic)

There’s also two LEDs on the call control. One green LED to indicate that the device is in use; one red LED to indicate that the headset is muted.

The BIZ 620 is a USB plug-and-play headset. No drivers are required. Just plug it in and you’re ready to talk.

Supports Windows 2000, XP, Vista, and Windows 7. Also support Mac OS 9.0.4 and up.

Putting it On

The call control knob is a little heavy, causes headset to tilt if it’s not adjusted. I had to keep the band fairly tight to balance out the weight on the cord. Once I did that, the headset was very comfortable.
The ear piece is well-padded, so it sits very lightly against the ear.

The mic is adjustable. Jabra recommends putting it about two finger-lengths away from your face.

I’ve had the headset on for about an hour now. No discomfort whatsoever. (In fact I stood up a moment ago, forgetting it was on!)

After I plugged the headset in, Lync automatically recognized it and switched my audio devices. (Note the headset icon in the lower-left corner.)
Jabra Headset Recognized in Lync 2010
Right here!

That’s all the configuration I had to do. A test under Options/Audio Device reveals that the headset volume is set to about 40% by default. Just tap the “+” on the call control knob to raise it.

From here, it’s just a matter of clicking a contact (or entering a phone number) and hitting Enter.

Making Calls in Lync 2010

Rubber meets the road time!

I tested the headset on four calls: two to internal contacts, and two to outside clients.

I didn’t tell any of them I used the headset.

Both of the outside clients asked if I had a new phone. When asked why, they said I sounded much clearer. (I’d spoken with them before using my laptop’s built-in mic.)

It’s always better listening to voices through headphones than laptop speakers. The Jabra headset improved sound quality for both of us. No static, no pauses, no issues.

Final Verdict: Great Headset for Lync Users

The Jabra BIZ 620 USB is optimized for use with Lync Server. It’s one of Jabra’s Unified Communications products, made for their partnership with Microsoft. lines comes in mono (one headphone) and duo (two headphones) versions. USB and MS connectors available.

I really like how simple this headset makes things. There’s no setup, and no extra steps in Lync. Click to make a call, and this headset handles the rest.

The Jabra BIZ 620 USB headsets are available through several distributors and resellers. Jabra maintains a list on this page: Jabra BIZ 620 Series – Authorized Distributors and Resellers

Do you use a Jabra headset with Lync? Which model? How’s it working for you?

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