When you”re experts in something, people ask you questions. The same questions. Over & over again.

I”ve blogged about many of the things our customer ask us in the past. Still, a recap now and then doesn”t hurt. And since we”ve had several sales meetings that were almost cookie-cutter when it came to the questions they asked, I figured now”s the time.

This is a trio of very common questions we get asked about Office Communications Server. (There”s actually about 6 or 7, but I”ll save the rest for a later post.) If you”ve had a burning questions about OCS but thought it was too basic to ask? It”s your lucky day.

1. What can we use it (OCS) for?

Use it to communicate with co-workers, clients and partners. Via text, voice or video.  It runs all of that through the Office Communicator client on your desktop or mobile.

2. Does it work like a regular phone?

Yes, but not 100% the same. There are handsets you can use with OCS; that”s pretty much a regular desktop phone for you. Otherwise, you can use the mic & speakers in your computer to have a voice conversation. Kind of like Skype, except OCS is more secure and incorporates tool for sharing business information while you chat.

Note: When people ask us about this, they”re also curious if OCS lets you talk with regular desk and cell phones too. The answer to that is yes, if you have an IP-PBX gateway installed. (We use gateways from Cisco,Aculab and Dialogic.)

3. Will it work with our phones?

Unless your phones are SIP-capable ,no. Regular phones use standard telephone lines. OCS 2007”s voice capabilities run through VoIP, which uses Internet connections. The tech”s too new for the older phones to use. You”ll have to make some changes.

Any other OCS questions you”d like an answer to? Leave a comment, or email me. Next week I”ll post the Top 3 Questions we get about the new Exchange Server 2010.

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The Top 3 Questions People Ask Us Re: OCS 2007
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