On Monday my boss handed me a new Jabra headset and said, “Here, we got a bunch of these in. Try it out. Let’s put a review up.”

Sure!Jabra BIZ 620 USB Headset

Image courtesy of Jabra.com.

Starting With a Headset OverviewJabra Call Control

I’m using a Jabra BIZ 620 USB mono headset (one headphone, for the right ear). The mic arm is adjustable, and moves up to 270 degrees.

In other words, up alongside your head when you want it out of the way.

The headset has an integrated call control knob on the cord (right).

The buttons are (from top to bottom):

  • Answer Call
  • Increase Volume
  • Lower Volume
  • End Call (Pressing this button when not in a call will mute your mic)

There’s also two LEDs on the call control. One green LED to indicate that the device is in use; one red LED to indicate that the headset is muted.

The BIZ 620 is a USB plug-and-play headset. No drivers are required. Just plug it in and you’re ready to talk.

Supports Windows 2000, XP, Vista, and Windows 7. Also support Mac OS 9.0.4 and up.

Putting it On

The call control knob is a little heavy, causes headset to tilt if it’s not adjusted. I had to keep the band fairly tight to balance out the weight on the cord. Once I did that, the headset was very comfortable.
The ear piece is well-padded, so it sits very lightly against the ear.

The mic is adjustable. Jabra recommends putting it about two finger-lengths away from your face.

I’ve had the headset on for about an hour now. No discomfort whatsoever. (In fact I stood up a moment ago, forgetting it was on!)

After I plugged the headset in, Lync automatically recognized it and switched my audio devices. (Note the headset icon in the lower-left corner.)
Jabra Headset Recognized in Lync 2010
Right here!

That’s all the configuration I had to do. A test under Options/Audio Device reveals that the headset volume is set to about 40% by default. Just tap the “+” on the call control knob to raise it.

From here, it’s just a matter of clicking a contact (or entering a phone number) and hitting Enter.

Making Calls in Lync 2010

Rubber meets the road time!

I tested the headset on four calls: two to internal contacts, and two to outside clients.

I didn’t tell any of them I used the headset.

Both of the outside clients asked if I had a new phone. When asked why, they said I sounded much clearer. (I’d spoken with them before using my laptop’s built-in mic.)

It’s always better listening to voices through headphones than laptop speakers. The Jabra headset improved sound quality for both of us. No static, no pauses, no issues.

Final Verdict: Great Headset for Lync Users

The Jabra BIZ 620 USB is optimized for use with Lync Server. It’s one of Jabra’s Unified Communications products, made for their partnership with Microsoft. lines comes in mono (one headphone) and duo (two headphones) versions. USB and MS connectors available.

I really like how simple this headset makes things. There’s no setup, and no extra steps in Lync. Click to make a call, and this headset handles the rest.

The Jabra BIZ 620 USB headsets are available through several distributors and resellers. Jabra maintains a list on this page: Jabra BIZ 620 Series – Authorized Distributors and Resellers

Do you use a Jabra headset with Lync? Which model? How’s it working for you?

Jabra BIZ 620 Headset: Making Lync Calls Even Easier (Review)
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2 thoughts on “Jabra BIZ 620 Headset: Making Lync Calls Even Easier (Review)

  • October 13, 2011 at 8:38 pm


    Well any decent external mic (specially if it is noise cancelling) is better than laptop”s integrated (which doesn”t only sound if you were in barrel, but also picks up na “fart” 🙂 in your sourroundings).

    Since Lync is not full duplex, then when using unapropriate equipment, like decent noise-cancelling mic, the sound is a real crap (I know that lync uses some noice-cancelling algorithm, but hardware build-in is still much better to use).

    And again not being full-duplex means that your side of call allways interupt the real speaker at the moment, when some noises appear around you.
    The worst scenario is when in conferece and some of parties does use laptop”s mic.

    I believe that Jabra is very good choice. But if you would like to make things really better for little price then I would recomend you to test Logitech USB H330. 😉

    What our users wouldn”t like about Jabra BIZ 620 USB is that they are not stereo (they like to listen to music in the mean time)… but this is more person by person taste.


    • October 14, 2011 at 2:28 am


      Thanks for replying! I”ve used Logitech mics and headphones myself; they are very good quality. I”ll have to get my hands on some H330s!


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