It’s been a little while since I did a “Lync Love” post. I do like offering commentary on great Lync-related articles. I had one ready last week. And since then, a second one has popped up.
These are articles everyone interested in Lync Server (and its related technologies) should read. Let me explain the reasons why, below.
Short Synopsis: Voice over IP, in its current form, can’t provide easy access to the PSTN. As a result, its services exist as a sort of ‘bubble’ next to the PSTN, trying to wiggle itself in. Adding full PSTN connectivity into Lync Online (part of Microsoft’s Office 365 offering) would go a long way toward improving VoIP’s standing.
There’s a lot of truth in what the author says. Lync Online is near-crippled without the PSTN. Skype’s proprietary network, while immense and well-used, does tend to wall its users in a little.
Where I disagree in part is the position that running your own Lync Server system is pretty much reserved for the Fortune 500. Not the case at all. Our own client experiences don’t match up. In fact, most of our Lync implementations were for businesses under 200 people.
Lync Online does have its limitations when it comes to making calls out. I happily support Microsoft adding such functionality.
The PSTN has been around for more than a century. VoIP has only seen notable use in the past decade or so. We will see unificationâ€¦just give it time.
This is a detailed case study of a Lync Server implementation.Â It’s terrific work; thorough explanations of the law firm’s situation, the decisions made, the steps involved in transition & so on.
I have to quote the section about achieving a successful deployment:
“We find most often that if a project fails, it’s because people aren’t addressing the user and change management issues,” he [Dean Leung, Holland & Knight CIO] says. “If you just deploy it and hope that they’ll adopt it, they may or they may not. If you focus on change management and really help build the business case as to how it’s going to help their workflow and their practice, that always leads to a successful deployment.”
Interconnectivity of services was the driver behind the law firm’s Lync move. They wanted more efficiency out of current communications. Especially when talking with clients.
Deploying Lync Server got them what they wanted – including the extras like changing call types or adding a whiteboard. Leung called these features “Phone+”. I rather like that. Might use it in future posts.
If you’re on the fence about using Lync Server, go read this article. Holland & Knight took their time and addressed potential issues with careful deployment planning. Very smart approach for any software change–particularly Lync.
Question for Readers: What would hold you back from switching to Lync Server? Please comment or email with your answers!