I’ve blogged about Skype for Business all this time, and almost never touched on keyboard shortcuts! Shame on me.

As with most tech learning, this came up out of necessity. I wanted to learn two things in particular…shortcuts to:

  1. Accept conversation invites right away, and
  2. Change my Presence status.

Why two very simple processes? Due to a weird, inconsistent issue.

Some months back I began experiencing a strange delay when clicking “Accept” for conversation invites. I could click and click on the notification, but “Accept” just wouldn’t work for several seconds (up to 15!). Only if I waited a moment, THEN clicked, would the conversation window open.

We checked my system; no issues. Problem with Skype for Business? Possible, but we didn’t see anything weird in the system logs. I could deal with it, or find an alternative.

Well, what’s a good alternative? Keyboard shortcuts!

Dog on Skype for Business
Sorry buddy, these shortcuts require fingers.
Image by Keith Hanson on Unsplash.

A little searching found me the proper shortcut for one of my two needs. The other however, Skype for Business does NOT have a native keyboard shortcut for. Instead, I found an add-on that adds in the exact function.

Here’s what I found, and how you can use it too.

How to Accept a Conversation Invite: Use Built-In Keyboard Shortcuts

First place to look, of course, is Microsoft’s knowledgebase. There must be some existing shortcuts.

Sure enough, Microsoft has a whole list. Some are pretty standard, having come from the Office universe.

Where’s the shortcut for accepting invites…ah ha! There it is!

Accept an incoming invite notification
(also works for accepting an incoming call)
  WINDOWS KEY + SHIFT + O

That’s not the only useful-right-away shortcut for Skype for Business, of course. Here’s a few more:

Mute/unmute yourself in a call   WINDOWS KEY + F4
Start Meet Now   ALT + M
Put a call on hold   CTRL + SHIFT + H

And of course *ahem*…

Decline an incoming call or chat   WINDOWS KEY + ESC

The full list is here: Keyboard Shortcuts in Skype for Business – Office Support

NOTE: The above shortcuts are for Windows. The Mac version does have its own keyboard shortcuts…but they’re a much shorter list. Mac Keyboard Shortcuts in Skype for Business

The most useful I can see:

Start a call   SHIFT + ⌘ + R
Restore the active window   ⌘ + 1
Mute microphone   UP ARROW + ⌘ + M
Start video   UP ARROW + ⌘ + V
Share your screen   UP ARROW + ⌘ + S
Transfer call   ALT + ⌘ + T

One shortcut covered. Yet I don’t see one for changing Presence status. I wanted a Presence-changing shortcut to, shall we say, maintain focus on my work. Taking advantage of “Do Not Disturb” works wonders for productivity.

Alas. More searching says that, gasp! No native keyboard shortcut exists for changing Presence status. Am I doomed to keep changing my Presence manually, day in, day out?

How to Change Presence Status with the Keyboard: Use StatusKey

Nope! The same searches also revealed the existence of StatusKey. It’s a mini-app/add-on written by Randy Chapman over at Lynciverse:
StatusKey for Skype for Business – Lynciverse Blog

Created in 2016, with updates done in 2018. It does one job and one job only – give you a group of keyboard shortcuts to change Skype for Business Presence status.

I installed StatusKey to test it. The add-on runs in the taskbar, though consumes only a tiny amount of memory.

NOTE: Even though Randy wrote it in Visual Studio and hosts it on TechNet, my computer still threw up a warning.

WIndows Protection Screen StatusKey

If you click the “More Info” link you’ll see the Run Anyway button.
(It’s perfectly safe. Windows is just being, well, Windows.)

StatusKey does exactly what it says. I tested each given shortcut in my Skype for Business client, with a Conversation window open. Immediate and in-sync Presence status change.

If you forget the shortcuts, Randy put them in the app itself. Just right-click it in the taskbar, and click “Open.” This is what you’ll see.

StatusKey Shortcuts Skype for Business

Can’t get much simpler than that.

After I’d confirmed StatusKey did what I wanted, I thought, “This is the sort of work Microsoft should fold into newer versions. Did they?”

So I checked. While the Office Support page above appears updated for Skype for Business Server 2019, it doesn’t include any Presence status changers.

I even checked an alternate source: ShortCutWorld.com’s Skype for Business page. No luck there either.
If you want the ability to switch Presence status via keyboard, Randy’s StatusKey is the way to go.

What about Teams? Will StatusKey work with that?

It appears not. I tried loading Teams, but it kept crashing while I had StatusKey enabled. Once I turned it off, Teams could load. Turned it back on, and…nothing. No shortcut activity.

That’s okay though; in Teams, you can use slash commands instead.

(The StatusKey TechNet discussion has a question on whether Randy will update the app to work with Teams in the same way. No response yet.)

Skype for Business Has Many Keyboard Shortcuts – But Could Use More

Keyboard shortcuts are one of those things we rarely think about. They’re always waiting for use, but we don’t realize it until another factor throws them in front of us. In this case, it was a strange notification issue. (That still hasn’t gone away…might be a post on it later.)

I hope this post has been that other factor for you!

That said, I’m a little surprised at the relatively few shortcuts Skype for Business has. Some of its major functions don’t have any associated shortcuts. Randy’s done a great job with StatusKey…but if Microsoft had Presence-related shortcuts, he wouldn’t have had to develop it in the first place. What gives, Microsoft?

What’s your everyday go-to keyboard shortcut?

Keyboard Shortcuts in Skype for Business – Where to Find and How to Use Them
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