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How to Train Users on Skype for Business

I covered training in the past, for Lync Server, a few times. The latest post is: 7 Questions from a Lync Training Session But I haven’t posted about training for Skype for Business use. Until now. I intend this post

chris.williams August 31, 2016 Conferencing, Instant Messaging (IM), Reference, Skype for Business, Third-Party Skype for Business Products, Unified Communications, Voice over IP 6 Comments Read more

The Top 7 Reasons to Move from Lync Server to Skype for Business

The end of the year creeps up on us. When it does, I like to look through my list of collected blog post ideas, and see which I should tackle before 2016. I realized there’s one question I haven’t explicitly

chris.williams November 11, 2015 Lync Server 2013, Skype for Business 5 Comments Read more

Moving Versions or Staying Put: How Should You Prepare for Skype for Business in 2015?

Look out, Christmas is coming at us! At several of our clients’ offices, plans for 2015 are in full swing. People are considering what to do next year, where to spend their budgets, what software to update. With each new

chris.williams December 10, 2014 Lync Server 2013, Skype for Business, Unified Communications 6 Comments Read more

How to Record Calls in Lync and Skype – And Where Recording Should Go in 2015

In my recent news alerts, I saw mention of a new third-party Lync Server 2013 product. (You’ll see it below; it’s the one from Actiance.) Reading the news article I thought, “They must be incredibly disappointed. All that work to

chris.williams December 3, 2014 Skype for Business, Third-Party Lync Products 3 Comments Read more

Lync Usage Poll Results

Short post this week – We have a major site launch in the works, and another coming up right after it. But I promised to return to the Lync usage poll I put up 2 weeks ago. So, here we

chris.williams May 28, 2014 Lync Online, lync server 2010, Lync Server 2013, OCS 2007, Office 365 No Comments Read more

Examining Lync's Connection Tools: OCSUMUtil

Apologies for the late post this week, readers! We’re engaged in some server moves & updating. I don’t have a whole lot of time available. But the blog must go on! We’re continuing our “Examining Lync’s Connection Tools” series this

chris.williams February 6, 2014 Exchange Server 2013, Lync Server 2013 No Comments Read more

Lync Clients Have a Graphics Bug! How to Patch the Hole

There’s a new security flaw in Lync! Microsoft announced it yesterday, with a couple workarounds. Both are easy to implement, so let’s not waste any time. Where It Is: Code for Graphics Handling The flaw is located in the TIFF

chris.williams November 6, 2013 Security No Comments Read more

The Two Types of Response Group Management (and When to Use Them)

Response Groups help facilitate call transfers within Lync’s infrastructure. They let you direct calls to where the caller needs to go: Sales, Marketing, Customer Service, Support, etc. They do require a little setup time, to organize agent groups, create workflows

chris.williams October 31, 2013 Lync Server 2013, Reference No Comments Read more

Auditorium Chat Rooms: How to Use Lync's Built-in Podium

Like all of Lync’s services, chat rooms underwent a change going from Lync Server 2010 to Lync Server 2013. Group Chat, a basic saved-chat-room function, grew into Persistent Chat, a stronger and more tightly-integrated tool. I covered Group Chat in

chris.williams October 9, 2013 Lync 2013 Client, Lync Server 2013 No Comments Read more

The Difference Between Dial Plans and Voice Routes

I have a small confession to make. Sometimes I mix up dial plans & voice routes in my head. They aren’t the same thing. Yet I still do it. In fact they’re not even the whole picture, when it comes

chris.williams September 26, 2013 Lync Server 2013, Voice over IP 6 Comments Read more
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About the Skype for Business Insider Blog

The Skype4B Insider is a blog about the technology we use to communicate in business today. Here we talk about Microsoft's Skype for Business Server 2015, Lync Server 2013, Unified Communications, Voice over IP and related technologies like Exchange Server. Written by Chris W., MCSE in Communication and PlanetMagpie IT Consulting's Digital Marketing & Communications Manager.

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