I covered training in the past, for Lync Server, a few times. The latest post is: 7 Questions from a Lync Training Session But I haven’t posted about training for Skype for Business use. Until now. I intend this post
The Top 7 Reasons to Move from Lync Server to Skype for Business
The end of the year creeps up on us. When it does, I like to look through my list of collected blog post ideas, and see which I should tackle before 2016. I realized there’s one question I haven’t explicitly
Moving Versions or Staying Put: How Should You Prepare for Skype for Business in 2015?
Look out, Christmas is coming at us! At several of our clients’ offices, plans for 2015 are in full swing. People are considering what to do next year, where to spend their budgets, what software to update. With each new
How to Record Calls in Lync and Skype – And Where Recording Should Go in 2015
In my recent news alerts, I saw mention of a new third-party Lync Server 2013 product. (You’ll see it below; it’s the one from Actiance.) Reading the news article I thought, “They must be incredibly disappointed. All that work to
Lync Usage Poll Results
Short post this week – We have a major site launch in the works, and another coming up right after it. But I promised to return to the Lync usage poll I put up 2 weeks ago. So, here we
Examining Lync's Connection Tools: OCSUMUtil
Apologies for the late post this week, readers! We’re engaged in some server moves & updating. I don’t have a whole lot of time available. But the blog must go on! We’re continuing our “Examining Lync’s Connection Tools” series this
Lync Clients Have a Graphics Bug! How to Patch the Hole
There’s a new security flaw in Lync! Microsoft announced it yesterday, with a couple workarounds. Both are easy to implement, so let’s not waste any time. Where It Is: Code for Graphics Handling The flaw is located in the TIFF
The Two Types of Response Group Management (and When to Use Them)
Response Groups help facilitate call transfers within Lync’s infrastructure. They let you direct calls to where the caller needs to go: Sales, Marketing, Customer Service, Support, etc. They do require a little setup time, to organize agent groups, create workflows
Auditorium Chat Rooms: How to Use Lync's Built-in Podium
Like all of Lync’s services, chat rooms underwent a change going from Lync Server 2010 to Lync Server 2013. Group Chat, a basic saved-chat-room function, grew into Persistent Chat, a stronger and more tightly-integrated tool. I covered Group Chat in
The Difference Between Dial Plans and Voice Routes
I have a small confession to make. Sometimes I mix up dial plans & voice routes in my head. They aren’t the same thing. Yet I still do it. In fact they’re not even the whole picture, when it comes